CASE STUDY
product
Validation
Design
AI

drd doctors online

Telemedicine
Country
Austria
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Platforms
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Mobile
Web platform icon
Web
2021

drd doctors online

DURATION
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Delivered the first secure telemedicine platform for real-time doctor–patient consultations on the Austrian market.
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Ensured end-to-end encryption and GDPR-compliant data handling for sensitive medical records.
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Completed development on time and within budget, despite complex technical challenges and a tight timeline.
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01

Project Overview

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Building the first Austrian telemedicine platform

drd doctors online is Austria’s first telemedicine platform, designed to improve access to healthcare by offering real-time video consultations with general practitioners. Users can search for doctors, securely store their medical records, and access digitally signed medical documents from one place.

The mission of drd is to digitize and simplify access to medical services. By making general practitioners available via encrypted video calls, drd aims to become the first point of contact for patients with medical questions.

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Industry challenges

Developing a telemedicine platform came with multiple challenges:

  • Enabling real-time communication between doctors and patients.
  • Implementing secure video streaming resembling in-person consultations.
  • Guaranteeing end-to-end encryption for medical documents and interactions.
  • Integrating a flexible payment system with multiple subscription plans and providers.
  • Building a platform that was both technically sophisticated and user-friendly.

02

Geographical Focus

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Primary target market

The platform targets patients in Austria’s healthcare system who seek quick, secure, and affordable access to general practitioners through a digital solution.

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Cultural considerations

The product design reflects Austria’s emphasis on trust, data privacy, and efficiency in healthcare services, ensuring that users feel confident in both the platform’s security and the quality of medical support provided.

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03

Problem

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Client's challenge

Patients in Austria face long waiting times and limited access to affordable general practitioners. Traditional healthcare infrastructure often creates delays in receiving medical advice, sick notes, or prescriptions.

drd aimed to solve this by creating a digitally enabled first point of contact for patients. The challenge was to build a secure, scalable platform that could handle sensitive data, integrate payment systems, and remain intuitive for everyday users, all within strict deadlines and limited resources.

04

Solution

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Proposed solution

Linnify partnered with drd to build the platform from scratch, transforming an initial mobile app concept into a fully functional web platform.


Key features delivered:

  • Encrypted video consultations between patients and general practitioners.
  • Secure medical document management with digitally signed records.
  • Multi-user account support (e.g., parents managing children’s accounts).
  • Complex payment system with subscriptions, one-time payments, partner programs, and promotions, integrated via Stripe and Drei.
  • Real-time notifications for doctor availability and call status using Pusher.

The result was a robust and scalable telemedicine platform that made secure, immediate healthcare access possible in Austria.

05

Linnify's Involvement

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Role in the project

Linnify was responsible for shaping the user experience and building the technical foundation of the drd platform.

The team handled experience design to ensure usability and accessibility for patients and doctors, while also delivering the web and backend development required to make secure video consultations and medical document management possible.


The collaboration required balancing usability with strict security standards.

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Application of expertise

Linnify’s designers created intuitive user flows and interfaces that made medical consultations and document management simple for patients.

On the development side, the team implemented secure backend systems with end-to-end encryption, integrated real-time video communication, and built a complex yet reliable payment system that could support different subscription plans and one-time consultations.

Services

Experience design (UX/UI)
Fullstack Software Development

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“Working on drd was both challenging and rewarding because of the complexity of features like real-time video consultations, encrypted document storage, and a multi-provider payment system. We had to ensure security and performance while keeping the platform user-friendly.”
Andreea Ghejan, Web Developer
06

Results and Achievements

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Outcomes

  • Successfully launched Austria’s first secure telemedicine platform.

  • Delivered a stable and scalable system despite strict time and budget constraints.

  • Ensured compliance with GDPR and healthcare data privacy standards.
  • Enabled drd to become a pioneer in Austrian telemedicine, offering patients affordable, immediate access to doctors.
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07

Conclusion and Future Outlook

drd proved that secure, real-time telemedicine can be delivered effectively in Austria.

The platform gives patients immediate access to general practitioners, securely stores medical records, and digitizes essential processes like prescriptions and sick notes.

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Learning and Growth

The project showed Linnify’s ability to deliver complex, security-sensitive platforms in highly regulated industries under tight timelines.

For drd, it highlighted the importance of realistic planning and iterative growth.

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“We were lucky to have Linnify as a technical partner. They always looked for efficient solutions that met our needs, even under time and budget constraints. They went above and beyond to help us bring this product to market. They are true experts in digital products.”
Clemens Billek, Co-Founder of drd
You can read the full review here
08

Frequently Asked Questions (FAQ)

1. What is drd Doctors Online?

drd is Austria’s first telemedicine platform, offering real-time encrypted video consultations with general practitioners, secure medical record storage, and instant access to signed medical documents.


2. What challenge did drd face?

The main challenge was to build a secure, scalable, and user-friendly telemedicine platform under tight deadlines, while integrating video calls, encrypted documents, and a complex payment system.


3. How did Linnify support drd?

Linnify developed the platform from scratch, providing UX/UI design, backend and frontend development, encryption solutions, real-time communication features, and QA testing.


4. What technologies were used in drd?

The platform was developed using Angular and Django, with integrations for Stripe, Drei, and Pusher.

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