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The visa and passport application process has traditionally been plagued by inefficiencies: fragmented communication, manual data entry, delayed responses, and errors due to human oversight. Fast Passports & Visas sought to overcome these challenges by transforming their operations through end-to-end automation.
This digital solution streamlines visa submission workflows by eliminating the need for manual data input and centralizing communication. By integrating with existing eVisa portals, the platform simplifies the application lifecycle, from initial user form submission to final approval, allowing both users and internal staff to experience a faster, more accurate, and secure process.
The visa and passport processing industry faces increasing complexity due to diverse international requirements, strict timelines, and the need for accuracy in sensitive documentation. Many service providers rely on manual workflows to handle submissions and track responses, which often results in inefficiencies, delays, and a high risk of human error.
As global travel demand continues to rise and digital expectations grow, there’s a pressing need for streamlined, scalable solutions that automate routine tasks and ensure timely, error-free service delivery.
International, with travelers applying for visas across over 27 eVisa jurisdictions.
The solution was designed to accommodate a range of visa types (tourism, business, etc.) while respecting the technical differences between government systems such as India’s form-based process.
The client’s team had to manually manage every visa request: extracting data from user-submitted forms, entering it into government portals, and monitoring responses, all while maintaining accuracy and compliance. This slowed down operations and increased the risk of errors, missed deadlines, or miscommunication with the travelers.
What they needed was a secure, reliable way to automate data extraction, streamline submission, and structure unformatted government responses, all within a user-friendly dashboard.
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To overcome the challenges of manual visa processing, a tailored digital solution was designed to streamline and automate key parts of the workflow. The platform centralizes visa applications, enables real-time tracking, and simplifies communication between stakeholders.
By automating repetitive and time-consuming tasks, the solution significantly reduces operational bottlenecks and human error.
It offers a more reliable, scalable, and efficient system for handling travel documentation, ultimately enhancing the user experience and allowing the organization to support a higher volume of requests with greater accuracy.
The project involved a two-part solution: a visa processing dashboard and automated submission engines tailored to different national requirements.
Together, these components reduce processing time, lower human error risk, and provide a scalable foundation for global expansion.
The dashboard integrates directly with Gmail to track request statuses and display structured updates. It includes features such as real-time search and filtering, user-friendly tracking views, and LLM-powered parsing of unstructured emails from government authorities.
On the automation side, Linnify had to build distinct submission engines, such as in the case of India, where we developed a web crawler that mimics human interaction with the form-based government portal.
The engine extracts data from user submissions, manages authentication, monitors application statuses, and processes email responses using a large language model (LLM) to extract actionable details like clarifications, rejections, or approvals.
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This automation platform is now a core enabler of Fast Passports & Visas’ digital operations. It enhances user experience, boosts team efficiency, and supports rapid international growth, solidifying the company’s position as a trusted travel document provider.
This project expanded Linnify’s capabilities in advanced automation, AI integration, and secure workflow engineering. The success of the platform positions it for expansion into more visa portals, additional language support, and deeper integration with various systems.
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The main challenge that Fast Passports & Visas faces was managing each visa application manually, extracting data from user forms, submitting it to government portals, and tracking unstructured responses, leading to delays and a high risk of human error.
The solution used large language models (LLMs) to parse unstructured emails from visa authorities and extract actionable information, such as approvals or rejections. In the case of certain countries, a custom web crawler mimicked human interactions with form-based portals.
Key automated components included:
The system reduced visa processing time from hours to just a few minutes per request, enabling the company to handle more applications with fewer errors.
Linnify developed both the submission engines and the real-time dashboard, including integration with Gmail and the implementation of LLM-powered email parsing to track visa statuses and handle clarifications automatically.
The solution supports international travelers applying for visas across over 27 eVisa jurisdictions, including tourism and business visa types, with tailored workflows based on the requirements of each national portal.
